Frequently Asked Questions
Everything you need to know about your REFY experience.
How do I track my order?
Once your order has been dispatched, you will receive an email containing your tracking number and a link to the courier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return process.
Are REFY products vegan and cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. The majority of our products are vegan, and you can find specific ingredient details on each product page.
Do you offer international shipping?
We ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How can I find the right shade for my skin tone?
We provide a comprehensive shade finder guide and high-resolution swatches on our product pages. If you need personalized advice, please email our beauty experts.
Can I change or cancel my order after it's been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact us within 1 hour of placing your order, though we cannot guarantee modifications.